Product Availability Terms

1. IN MAUI STOCK

   This item is available now for pickup at our Maui store. The listed price includes all shipping fees.

2. PRE-ORDER WITH STORE PICKUP

   This item is currently out of stock and in transit from the manufacturer to our warehouse, with an estimated arrival date still to be confirmed. The listed price includes shipping, and the item will be available for pickup once it arrives.

3. IN CA WAREHOUSE

   This item is stored at our California warehouse. The listed price does not include shipping to Maui, so additional shipping fees may apply.

Prices, colors, and models are subject to change without notice. E-Moto USA makes no guarantees as to any representations regarding Inventory. Product availability is provided on an “as available” basis and is subject to change depending on sales volume.

E-Moto USA will make every reasonable effort to ensure that its website’s inventory is updated on a regular basis to illustrate product availability. In the event that an out-of-stock unit is purchased on the website, E-Moto USA will take all necessary steps to provide the Customer with an appropriate alternative of similar value, or issue a refund, at the Customer’s request.

Pre-Order Policy

What is a Pre-Order?

A Pre-Order is an opportunity to purchase an item that is currently out of stock but will be available at a future date. By placing a Pre-Order, you secure the item upon its release, ensuring you don’t miss out due to potential sellouts elsewhere. Estimated availability dates for Pre-Ordered items are provided in the product description but are subject to change based on the manufacturer’s schedule.

How long will it take for my Pre-Order to arrive?

Once we receive your Pre-Ordered item, we will contact you via phone and email within 1-3 business days. You will also receive an email confirmation when the item has arrived in our warehouse. If your order includes multiple Pre-Ordered items, we will ship each item as it becomes available. Please note that some items may arrive sooner than others.

Pre-Order and Warranty Information

Pre-Order Terms

When will I be charged for my Pre-Order?

To secure your Pre-Order, payment will be processed at the time of purchase.

Can I cancel my Pre-Order?

Yes, you can cancel your Pre-Order by contacting us at info@e-motousa.com within 24 hours from the time of your order. Please note that cancellations are subject to a 10% cancellation fee. After 24 hours, there is no cancellation available and you would be charged 100% for your order.

Why did another retailer receive the item before mine became available?

Manufacturers ship to retailers on different schedules. It is common for products to reach some retailers 4-6 weeks before others. Rest assured, your item will be released as soon as we receive it. We recommend subscribing to our email newsletter for the latest updates on shipping and availability.

What happens if the release date of my Pre-Order changes?

Pre-Order release dates are subject to change based on the manufacturer’s timeline. Factors such as production delays, shipping challenges, and supply chain disruptions may affect these dates. We will keep you informed by updating product descriptions, sending email notifications, and posting updates on our Pre-Order Update Page as soon as new information becomes available.

Checkout Options

• Local Pickup With Assembly – We’ll unbox, assemble, set up, and charge the item. It will be ready for pickup at our Kahului store. Assembly by E-Moto in Kahului is required to maintain the vehicle manufacturer warranty.
• Free Local Pickup – You can pick up your order in its box directly from our Kahului warehouse. You will be responsible for proper assembly and setup, as well as any issues that arise during assembly, including missing or damaged parts. Manufacturer warranty is automatically voided.
• Home Delivery – We will deliver your fully assembled and tested order, complete with all accessories, to your address within a 10-mile range of Kahului.

Product Warranty and Other Terms

E-Moto USA provides warranty coverage to customers who purchase directly from us for products assembled by E-Moto in Kahului. Warranty coverage is not transferrable to second-hand purchasers. If the product is shipped unassembled or picked up in the box, the manufacturer warranty is automatically voided. Customers are responsible for labor associated with any repairs. E-Moto USA will assist with repairs via telephone with step-by-step instructions or videos. Labor is not included with your warranty.

Manufacturer Warranty

• Surron, Falcon, Talaria, ERide, Nicot, Admit Jet, Electric Motion, Kollter, Newbot – One year warranty on motor, battery, and controller.
• Mototec and Vertigo – Limited to 90 days manufacturer warranty only.

The above-mentioned electric bikes purchased from E-Moto USA are sold and delivered free from defects in materials and workmanship for the stated period, subject to the following limitations:

1. Proper Set-Up and Service: This warranty applies only if the bike has been properly set up and serviced by E-Moto in Kahului.
2. Operation and Maintenance: The warranty is valid only if the motorcycle has been operated and maintained in accordance with the owner’s manual.

Warranty Void Scenarios: This warranty is void if any other scenario occurs outside the specified conditions, including improper set-up, operation, or maintenance not aligned with the owner’s manual guidelines.

• Normal wear and tear of any Covered Component (as mentioned above).
• Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).
• Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
• For the avoidance of doubt, Yadea will not be liable and/or responsible for any damage caused by use, speed unlock, hardware or software modifications, failure or loss caused by any unauthorized service or use of unauthorized parts.
• The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
• Any products sold by Yadea that are not ebikes.

DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF YADEA.

NOTES

1. Buyer shall provide VIN & pictures of faulty parts for warranty claim.
2. Warranty begins from the sales date of end customer/from the bill of lading date plus 3 months if the date of sale cannot be offered/from bill of lading date plus 6 months if unmarketable by the buyer.
3. Warranty for family-use ebikes, warranty period will be half for non-family-use ebikes (sharing, lease, express delivery, take-out delivery).
4. Warranty does not start over for replaced parts. Warranty of replaced parts accords with the remaining warranty of the ebike. Warranty of new parts paid by customer will start over.

For Our E-Scooters

1) 12 Months Limited Warranty for Motor & Main Body of Scooters (if not posted otherwise)

The warranty includes: Frame assembly, hub motor, controller assembly, handlebar, front body, control panel & switch button, rear hub, disc brake disc, disc brake assembly, seat tube, front fork, front fork rotating parts, main line cables, brake lines.

2) 6 Months Limited Warranty for Accessories

The warranty includes: Batteries, chargers, brake levers, throttle shifters, tires, inner tubes.

3) 3 Months Limited Warranty for Appearance Wearing Parts

The warranty includes: Headlight assembly, instrument cover, grip cover, bell assembly, fender, brake, decorative cover, parking bracket assembly, pedal base plate, foot pad, charging port seat, rubber plug.

This Limited Warranty Does Not Cover:

1. Unauthorized maintenance, misuse, collision, negligence, abuse, liquid ingress, accident, modification, incorrect use of non-product accessories or tearing, altering labels, anti-counterfeiting marks;
2. It has exceeded the validity period of the three guarantees;
3. Damage caused by force majeure;
4. Damage caused by man-made reasons (including but not limited to scooter ingress of fluid, tire puncture, impact, traces and damage caused by normal use of the appearance, etc.);
5. If this product is used for commercial use, it will not be guaranteed.

TORP LIMITED PRODUCT WARRANTY

E-Moto warrants that all of its products are free from defects in workmanship and materials under normal use and conditions for a period of 2 years from the original invoice date.

The warranty does not cover the following:

• Damage resulting from negligence, improper installation, or misuse.
• Damage caused by using tools not included in the original product packaging.
• Damage resulting from unauthorized modifications, miswiring, or testing of the product.
• Damage caused by natural disasters.
• Theft or loss of the product.
• Any damage to the plastic shield.
• Surface scratches that do not affect the functionality of the product.
• Any legal issues related to the use of our product in your country.

In case of a warranty-related issue requiring product replacement, please follow this procedure:

1. Provide proof of purchase showing that the product is still within the 2-year warranty period.
2. Contact Torp’s technical support team first at support@torp.hr with the product’s serial number and a detailed description of the problem.
3. Torp team will assess whether the product requires further in-house inspection.
4. If the product needs to be returned for inspection, the customer is responsible for covering shipping costs.
5. The replacement product must be shipped to the customer free of charge, but the customer is responsible for covering shipping costs.

RIDING GEAR and APPAREL WARRANTY

All sales are final. Products purchased in wrong sizes may be exchanged for the same brand, model, and the same price if available only if the wrong size product is in original, unused condition in the original packaging with original tags within 30 days from the date of purchase. In any case, customers are responsible to cover shipping costs.

All products sold by E-Moto USA online or at the store are warranted to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase unless stated otherwise. This warranty is extended to the original purchaser only and does not apply if damages are caused through abuse, negligence, improper repairs, inadequate fit, modifications and alterations, or if used other than the manner intended.

E-Moto USA makes no other express warranties or guarantees. Any warranties implied by law shall be limited to thirty (30) days in duration. E-Moto USA shall not be liable for any incidental or consequential damages.

Venom & Lifan Motorcycles Warranty

1. 50cc-250cc Venom & Lifan Motorcycles feature the following warranty coverage:
   1. 1-Year Standard Parts Warranty (unless stated otherwise on the product listing page): During the first month of ownership, E-Moto USA will cover both the parts and shipping costs associated with the replacement of any defective component on the product. Following the first month of ownership, but prior to the expiry of a period of 12 months from the date of ownership, E-Moto USA will continue to cover the costs associated with the replacement of any defective components on the Motorcycle (excluding labor, wear and tear items OR physically damaged or due to customer negligence damaged items), subject to the customer only paying for shipping costs.
   2. Extended [Inclusive] Parts + Shipping Warranty (1 Year, 2 Years or 3 Years): In the event that an extended warranty was purchased at the time of the order, E-Moto USA will cover both the parts and shipping costs associated with the replacement of any defective component on the product.
2. 50cc-250cc Venom & Lifan ATV’s, Dirt Bikes and Pocket Bikes/Mini Choppers feature the following warranty coverage:
   1. 1-Year Standard Parts Warranty (Included with ALL purchases): During the first month of ownership, E-Moto USA will cover both the parts and shipping costs associated with the replacement of any defective component on the product.

ELECTRIC VEHICLE WARRANTY

1. Electric Bicycles, Motorcycles, Mopeds, Scooters, ATV’s and Dirt Bikes feature the following warranty coverage (Mototec Products Excluded):
   1. 1-Year Standard Parts Warranty (Included with ALL purchases) unless stated otherwise: During the first month of ownership, E-Moto USA will cover both the parts and shipping costs associated with the replacement of any defective component on the product.

The following causes of damage are excluded from E-Moto USA Warranty programs:

Exclusions from Warranty Coverage:

1. All damage caused by accidents, whether intentional or due to negligent or improper operation of the vehicle.
2. All modifications or alterations to any standard specifications or equipment. All upgrades, modifications or installation of after-market parts must be done at the Customer’s own risk, and the Customer is liable for any damage caused due to such alterations.
3. All damage caused by negligent use of parts which were not provided or recommended by E-Moto USA for repairs or alterations to standard specifications.
4. All damage caused by failure to perform factory scheduled service maintenance. The buyer is entirely responsible for the maintenance of the purchased product.
5. All damage occurred because of improper storage.
6. All damages caused by the improper or negligent use of fuel or lubricants, and/or failure to use proper oil/gas mixture on 2-stroke models.

The following standard wear and tear parts are specifically excluded from warranty coverage:

1. Rubber parts
2. Tires
3. Belts
4. Brake linings
5. Brake parts
6. Cables
7. Filters
8. Spark plugs
9. Bulbs
10. Batteries
11. Sprockets
12. External springs
13. Seat
14. Hand grips
15. Physical Damage due to accidents and/or negligence
16. Damage caused by water on electric components.

All servicing done to E-Moto USA products must be carried out by qualified professionals to maintain warranty coverage. Failure to utilize qualified personnel to effect repairs will result in the warranty coverage being cancelled.

Failure to inspect damages on delivery will prevent the Customer from filing a damage claim at the expiry of 48 hours from the time of delivery, and the Customer will be liable to pay for replacement parts.

Pre-Delivery Inspection:

E-Moto USA requires all vehicles purchased to be fully assembled and tested by a certified mechanic. This is a requirement for all motorcycles, scooters, ATVs, pocket bikes, dirt bikes, go-karts, UTVs, mini jeeps, etc. Pre-Delivery Inspection requires a mechanic to check all features of the vehicle for functionality and make any adjustments as needed. Unless stated otherwise, E-Moto USA will ship most of their products 85%-95% assembled prior to shipping at no additional charge. If this option is selected at checkout, the customer will be required to take the vehicle to a certified mechanic for full assembly and testing. It is the customer’s responsibility to maintain records of the assembly/testing performed at a mechanic shop.

Shipping and Assembly:

E-Moto USA will securely place its larger products in a protective crate. Certain parts and materials may be found inside the storage compartment underneath the seat of the vehicle.

The Customer will be responsible for carefully verifying that all screws, nuts, and bolts are well tightened prior to using the vehicle for the first time and will also take reasonable steps to periodically do safety inspections of the bike before driving.

The Customer will always ensure that all fluid levels are proper enough to safely operate the vehicle according to the manufacturer’s recommended specifications. E-Moto USA strongly recommends that the customer replace the existing motor/engine oil (i.e., “packing oil”) already in the vehicle’s motor/engine after the 5-hour break-in period. For the vehicle’s first oil change, E-Moto USA recommends using 10W40 motor oil unless stated in the product manual.

ALL SALES ARE FINAL.

E-Moto USA does not offer exchanges, returns, or refunds of any kind on any items offered for sale in our stores.

Inspection Before Purchasing:

Please inspect all items carefully before purchasing them. E-Moto USA offers a wide selection of photos and/or videos of the products that we sell to help with the sizing and performance of the vehicle. If the buyer is dissatisfied with the product or has any issues with the performance of the vehicle, we urge them to work with our Technical Support team for assistance in getting started again.

Manufacturer Certificate of Origin (MCO) and Bill of Sale:

E-Moto USA will provide the Buyer with a standard Manufacturer Certificate of Origin (MCO) and Bill of Sale which can be used for registration. All documents are filled out per state regulations and notarized.

Responsibility for Registration:

The Customer will be responsible for taking all reasonable steps to ensure that the purchased vehicle meets the local State requirements for registration. E-Moto USA encourages all customers to inquire with their local DMV or State authority, prior to purchasing an item intended for Road use.

Exclusion of Liability:

E-Moto USA will not issue any refunds on the basis that the Customer was unable to register a vehicle.

Inherent Risks and Liability:

The purchaser acknowledges the nature of motor vehicle use and motorcycle-related activities and will ensure that the user is qualified to operate said motor vehicle and is in proper physical condition to participate in such activity. Purchaser assumes all risks and dangers related to the use of the purchased motor vehicle, including but not limited to disability, paralysis, dismemberment, and death.

American Lifan 2 Years Limited Warranty for Online Purchase:

The warranty covers the first owner from the date of purchase for 24 months or 12,000 miles, whichever comes first. American Lifan warranties all parts of the vehicle except those listed under the caption “What is not covered.” This warranty covers the parts needed to correct defects in material. This warranty does not cover labor costs and is not transferable.

Warranty Exclusions:

1. Any damage resulting from negligence of the periodic maintenance.
2. Any damage resulting from repairs, adjustments, or maintenance operations by methods other than those specified by American Lifan.
3. Any damage resulting from hard driving, races, rallies, or operation in locations not generally used for driving.
4. Any damage resulting from use beyond the limitations specified in the American Lifan Operations Manuals.
5. Any damage caused by the use of non-genuine parts or accessories, or fuel, lubricants, or fluids not specified by American Lifan.
6. Any damage caused by modifications of the product.
7. Any damage caused by the passage of time (natural fading of painted surfaces, shell peeling, and other deterioration).
8. Any damage due to improper storage or transport.
9. Any damage resulting from repairs performed by unauthorized personnel.
10. Any damage due to natural disasters, fire, collision, theft, etc.
11. Incidental or additional expenses for making any claims (e.g., towing, communications, hotel, and meals).
12. Any aftermarket parts including electrical or engine replacements installed on the motorcycle or scooter.
13. Any routine maintenance.

Standard Wear and Tear Parts Excluded from Warranty:

• Spark Plug
• Contact Points
• Fuel Filters
• Oil Filters
• Drive Chains
• Air Filters
• Brake Shoes
• Brake Pads
• Clutch Disk
• Bulbs
• Fuses
• Gaskets
• Tires
• Rubber Hoses
• Grommet
• Rubber Cushions, Step Rubber
• Belt
• Batteries
• Seats
• Radiator Hoses
• Fuel Hoses
• Vacuum Hoses

Mobile Messaging Program Terms and Conditions:

E-Moto USA offers a mobile messaging program through which you may receive SMS mobile messages. By opting in, you agree to receive automated marketing text messages related to products, promotions, and updates. Message frequency may vary, and you are responsible for any message and data charges imposed by your wireless provider.

If you wish to opt-out, text STOP to any message received. You understand that this is the only acceptable method for opting out. The wireless carriers are not liable for delayed or undelivered messages.

For further inquiries, contact E-Moto USA for more details about the program.